Childsplay Clothing Reviews

Absolutely shocking! I've spent thousands over the year. NEVER again will I ordered I will use another company from now on. Ordered shoes on next day delivery paid £6.95 for an hour time slot as needed them for eid. Never arrived neither was I notified. Rang up to be told they will be 100% with you the following day. Guess what never arrived. Thanks for ruining my little boys eid outfit. Why offer a service if you can't deliver it then lie to me after leaving me no time to find a substitute.

Extremely poor customer service had a terrible experience placed an order for 2 items one was same brand but different to what i ordered spoke to the agent he advised to return it back and they will issue the refund the other was correct but it didn't fit so i returned them back and they refused the refund after promising me that it will be issued. Very disappointed!

I wish I'd checked Trustpilot before ordering as can see others have had similar issues...

Returned an order the day after receiving (no issue with the actual product just came up smaller than expected).
I then received a part-refund. On follow-up I was told someone would investigate but I have now chased countless times and received no response.

Do NOT order from this company... you can purchase the same items (with better service) from Alex and Alexa... wish I'd just gone there in the first place!

Save yourself the stress!

Ordered clothes for the grandchildren and the product was good but paying delivery to have to go and collect from a co op petrol station ! As they said they tried to deliver it which isnt true I won’t be ordering from them again ! Flannels knocks spots off them for service and delivery

I would have given them 0 if it were possible.

Terrible experience
Ordered an outfit for a child. Tried the outfit on, didn’t fit so returned the outfit the very same day as it was delivered to me. Item was genuinely packaged and returned exactly as it was received by me however two weeks later I received an email saying that I can’t be refunded as the item has been returned in bad condition. After countless emails telling them that I personally returned the items in perfect condition as it was only tried on the child and I myself packaged it back in the same packaging and saw the items before I packaged them up etc they still refused to refund saying they cannot refund it as it wasn’t returned in ‘perfect condition’ even after I asked them to not just accuse me but to check whether the item was damaged during the courier service or even during their warehouse service once they received it. They did none of that, they simply continued to accuse me of returning damaged items and refused the refund. To me this is extremely dodgy. My belief is that they simply wanted to make money and the best way of doing it was to say the item wasn’t returned in a perfect condition and to not explore other possibilities because I know hand on heart that I returned the items EXACTLY as I received them on the very same day that I received them (in a matter of two short hours I had returned the items and the child has only tried the item on for our longer than 1 minute as I realised straight away that it wasn’t going to fit). They’re now saying they will not refund the money and will simply return the items to me. This means that no not only have I had to pay for items that don’t fit, but that now potentially damaged clothes are being returned to me, damages that I myself never caused. How disgusting and disgraceful is that for a company to suck money from customers in this way and for customer service to be so non understanding and unwilling to find out how the items were damaged. Their behaviour is as if they don’t want to even investigate if someone could have damaged the items during the return process because they simply want the money, they do not want to have to refund me my money. Absolute joke of a company. Honestly there are more tasteful and honest companies out there that sell designer clothes for kids. You honestly don’t need to deal with this company.

The worst customer service ever experienced as wel as zero customer service help if u call them
They cancelled an order for a birthday party 2 days away with zero information an zero care towards the situation not even informing me of the cancellation, I had to call looking we’re is my order only to find it’s been cancelled

Great customer service I wasn’t sure if I should buy from them so I sent them an email regarding my doubts received a very kind reply which helped a lot .

I’m disgusted in this company I bought a Jacob cohen jumper for my 6 year old black with orange writing all over the front within a couple of wears and x2 washes the letters began to crumble off and the bubble letters detach from the jumper. I contacted the store about my damaged jumper and they told me they cannot deal with it it had to be Jacob cohen themselves. I went back and forth with Childsplay for a week or so before they actually done this process I provided pictures and details to be fair even this was a nightmare with them. I had a response after about a month roughly stating they were sorry but in this occasion they were not going to do anything about it it was not a manufacturing fault and they could not take the complaint further I’m so annoid the jumper has been only worn a couple of times and is now unwearable I’ve been shopping for designer clothes for my children for over 27 years until they were too big to wear the kids stuff. My youngest is 6 who I still buy for but I will not use this store again tge jumper is useless to me now and it was not cheap. There customer service is bad they don’t know what there doing. I’m going to try and contact Jacob Cohen myself as I love there stuff for my son and this is the only item I’ve had gone messed up. I’ve been washing clothes for years and years so it’s not my washing that has done this I’m absolutely fuming ?!!!!!!!!! Isn’t it tge store that actually sells the item responsible for the item they have passed the buck this is the worst child’s designer shop I’ve ever dealt with. They need to take responsibility for there products they sell. BE AWARE IF YOU BUY A ITEM FTOM THIS STORE THEY TAKE NO RESPONSIBILITY FOR THE PRODUCT IF FAULTY THEY ARE ONLY LIKE A 3RD PARTY USE ANOTHER DESIGNER STORE BECAUSE THIS ONE IS AWFUL

The Gucci kids belt comes without the original box, otherwise I love it

I have been ordering from childsplay for years and never had any problems. Order's always come nicely packaged and delivered when they say. I shall always be a returning customer and i highly recommend childsplay for the very best in children's designer clothing. Prices are the best compared to other well known shops. No faults whatsoever!

Asked for bag they said no. Odd.


I called customer services about my order as I wanted their normal bags included. Wasnt much of an ask but Paula said no, flat out. She wasn't rude but you'd think that because customers spend so much you should include the usual bag we would get in store. Its fine that it is not a 'rule' by default but surely if a paying (and repeat customer) asks for it, you would just include it? Also, in other high end shops such as this one, they ALWAYS include the bag on online orders.

Just some food for thought. Small errors make big impacts. Change your perceptions.

Things are made in India and Bangladesh in tags I’m sure uggs don’t come from china….!?!!

Ordered my daughter a kenzo jumper size 12 months. It came and it looks like it’s more of a 6-9 months!? But gutted really. Think I’ll be sending back.. disappointed

Products sent out are always wrong!!! received an item from the Black Friday - late , for it to me the completely WRONG item!!!! The pram I ordered was over £600 off - which would of been perfect if it was the correct item sent out!!!! THEY wouldn't collect there mistake, and told me take it back to the post office which being pregnant and the box being VERY HEAVY is AGAINST everything whilst being pregant! DISGUSTING on their behalf. not only that when they received the item back, they have claimed that the item is 'faulty' and I should of told them it was faulty?! how can I tell someone its faulty when the item in question was SENT TO ME WRONGLY!!!!!!!!! - I didn't check the condition of the item, as all I was concerned about is the fact the item sent to me was wrong!!!!!!!!!!! - sent me photos of the item being quality controlled - well so they say - as they've sent me green pram photos, when its a brown pram!! hahaha! honestly COMPANY IS A JOKE. AVOID LIKE THE PLAGUE

Terrible company to deal with and now failing to recognise my complaint. We bought 3 items for my daughter birthday, when they arrived she tried them on. 2 of the items where to big, so decided to return them. Send the parcel off and then a few days later I get an email to say that the 2 items I returned where being returned as they said they smelt of strong washing power and they believe they have been washed and were no longer saleable. This is totally a lie and have challenged them back to say items had only been tried on for 30secs and put straight back into the bags and box, all the tags etc where all still present. They are now ignoring my complaint. They have since returned them to me and they are perfectly fine and don't smell of washing powder. I would not recommend buying from this company at all.